VAJRAFXEA · CUSTOMER INFORMATION
Refunds and cancellation
How we handle cancellation and payment issues for a digital, account-bound product.
Before activation
If you placed an order and wish to cancel before the licence is activated or delivered, contact support promptly with the order email and transaction reference. We will review the order status and the applicable purchase terms.
Payment or delivery problems
For a duplicate charge, a payment without a completed order, a missing licence or an activation failure we cannot resolve, contact support with the transaction reference and relevant details. We will investigate and provide a correction, replacement or refund where appropriate.
After activation
Because access is digital and tied to approved MT5 accounts, an activated licence cannot be treated like an unused physical product. Requests are reviewed against the purchase terms and any applicable consumer rights. Trading losses or a particular performance outcome do not by themselves establish a software fault.
How to request help
Use the official VajraFXEA support channel linked below. Never post card details, passwords or wallet secrets in a support message. Any applicable refund is returned through an appropriate payment route after verification.
Contact
For questions about the product, access or an order, contact us through the official VajraFXEA support channel.